Q: Which airports do you operate from?
A: We work out of from Colombo Airport.
Q: What vehicles do you have?
A: The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Toyota, Honda and Nissan Make cars. All cars are less than 4 years old and cleaned daily.
Q: Do infants count?
A: Yes. Infants are provided with baby seats if required but please specify this on the booking.
Q: Do you have to have an infant or baby or child or booster seat?
A: No, but please request a baby seat on the booking form should you require one but subject to availablity.
Q: What if the flight is early or delayed?
A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.
Q: Will I be charged if my flight is delayed?
A: No, we monitor flight times and arrive when you do.
Q: What happens if my flight is cancelled?
A: Contact us as soon as possible on our London number +442085180447 or Srilankan number on +94775001270.We will have monitored the flight and as a result we will not have despatched a driver.
Q: Where do I meet my driver when I land?
A: The meeting point is detailed in our home page.
Q: What if I cannot locate my driver?
A: Call our 24hr support line on +94775001270,
Q: What if I miss my flight?
A: Contact us as soon as possible
Q: Will you meet us any time of the day?
A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours.
Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.
Q: Do you charge extra for credit card bookings?
A: PayPal and Credit/Debit Cards payments are subjected to 5% surcharge. Direct bank transfers will not incur any charges.
Q: Do I need to pay in advance?
Q: How early do I need to book my car?
A: The Company requests a minimum of 3 hours.
Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles
Q. Is gratuity included in the price?
A. No. It is at the passengerís discretion
Q: What is your refund & cancellation policy?
A: Please visit our Terms & Condition Page.