FAQs

What services does Ceylon Tour offer?
We provide a complete range of travel services in Sri Lanka — including airport transfers, chauffeur-driven cars, coach and minibus hire, tailor-made holiday packages, and guided tours across the island.

How do I book a transfer or tour?
You can easily book online through our website or contact us directly by phone, WhatsApp, or email. Once confirmed, you’ll receive an email with your driver’s name, driver’s details, and vehicle information.

Do you offer airport pickup and drop-off?
Yes! We provide reliable 24/7 Colombo Airport (CMB) pickups and drop-offs. Your driver will monitor your flight in real time and meet you at the arrivals hall with a name board — even if your flight is delayed.

Can I customize my holiday package or tour?
Absolutely. We specialize in designing tailor-made itineraries to suit your interests, schedule, and budget. Whether you want to focus on cultural sites, beaches, wildlife, or a combination of everything, we can create the perfect experience for you.

Do you offer group transportation?
Yes, we operate air-conditioned coaches and minibuses ideal for families, wedding parties, school groups, and corporate events — all with experienced drivers for a safe and comfortable journey.

How do I pay for my booking?
We accept secure online payments, bank transfers, and cash. For holiday packages, a small deposit may be required to confirm your itinerary, with the remaining balance due before or during your trip.

Are your drivers experienced and licensed?
Yes. All our drivers are fully licensed, professional, and trained to provide excellent service. They are punctual, courteous, and knowledgeable about Sri Lanka’s roads, attractions, and local culture.

What if my flight is delayed or my plans change?
No problem — we monitor your flight and adjust your pickup time automatically. For tours and transfers, simply notify us as soon as possible if your plans change, and we’ll do our best to accommodate you.

Do you provide child seats or special assistance?
Yes, child seats and other special assistance can be arranged on request (subject to availability). Please mention this when booking.

How can I contact Ceylon Tour if I need help?
Our customer support team is available 24/7. You can reach us anytime:
UK: +44 (0)20 4568 9883

Sri Lanka: +94 (77) 736 2421 (WhatsApp available)

Email: admin@ceylontour.lk