Privacy Policy

At Ceylon Tour (Aavurton Travels & Tours Ltd), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book a service, or contact us.

1. Information We Collect

We may collect the following information:

• Personal details: Name, email, phone number, address
• Booking details: Pickup/drop-off locations, travel dates, flight details
• Payment information: processed securely by third-party providers (we do not store card numbers)
• Communication records: Emails, WhatsApp, and calls relating to your booking
• Website usage data: IP address, browser type, pages visited (for analytics and security)

2. How We Use Your Information

We use your data to:

• Confirm and manage bookings
• Provide customer support before, during, and after trips
• Process payments and send receipts
• Monitor flight details for timely pickups
• Improve website performance and services
• Comply with legal and regulatory requirements

3. Sharing Your Data

We share your data only when necessary:

• With drivers, guides, and suppliers to deliver your booking
• With payment processors (PayPal, banks) to complete transactions
• With authorities if required by law

We never sell your data to third parties for marketing purposes.

4. Data Storage & Security

Your data is stored securely in compliance with UK GDPR and Data Protection laws. Access is restricted to authorised staff only. We use secure servers, encryption, and regular checks to protect your data.

5. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (where legally possible)
• Withdraw consent for marketing communications
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled

6. Cookies & Tracking

Our website uses cookies to improve your experience and analyse performance. You can disable cookies in your browser, but some features may not work properly.

7. Data Retention

• Booking and payment records: kept for 7 years (legal requirement)
• Communication records: up to 2 years

After this period, your data is securely deleted.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: booking@ceylontour.lk
UK: +44 204 568 9883
Sri Lanka: +94 777 362 421

Cookie Policy

Our website uses cookies to improve your experience, analyse site traffic, and personalise content. This Cookie Policy explains what cookies are, how we use them, and how you can control them.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our site. They help us remember preferences, understand visitor usage, and improve functionality.

2. Types of Cookies We Use

• Essential Cookies: Required for website and booking forms to work
• Performance Cookies: Help us analyse usage (e.g. Google Analytics)
• Functionality Cookies: Remember preferences like language and location
• Marketing Cookies: Used only if you consent, to show relevant offers

3. Third-Party Cookies

We may use trusted providers like Google Analytics or Facebook Pixel. These providers have their own privacy and cookie policies.

4. Managing Cookies

You can accept or decline cookies on your first visit or adjust settings in your browser. Our cookie banner allows you to control preferences at any time.

5. Updates

We may update this Cookie Policy occasionally. Changes will be posted on this page with an updated date.